Shipping
Most of our customers are located throughout the continental United States, and are not able to pick up their machines in person. While we regret not having the opportunity to meet and show you around the machine in person, part of our sales process is ensuring that we can get your machine to you in a way that is quick, safe, affordable, and as convenient as possible. In addition, we provide customer support during and after this process so that, even though we can't be there in person, we can communicate and resolve any possible issues as well as technology allows us to. For more details on our commitment to you after you receive the machine, check out our warranty page.
Our Shipping Methods
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We ship all Megatouch and similar games through FedEx Ground. We find FedEx Ground to be a cost-effective and reliable shipping solution for getting machines to customers quickly and in one piece. Of course, any shipping company is only as good as the packaging that you surround the item in, and we spare no time or expense in packaging our machines (read below). If the machine arrives severely damaged, we handle the claim and work to get you a replacement machine as soon as possible. Unlike other sellers, we won't put your hard-earned money and/or machine on the line while the claims process crawls along. Fortunately, our long shipping history with excellent packaging shows that damage claims are only necessary in almost 1 in 60 shipments (less than 2%). If rough shipping causes something to come loose or a component to fail or break, we will resolve the issue with detailed instructions and replacement parts if necessary. Transit times are 1 to 5 business days. |
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We ship most machines (except Megatouches) through Specialized Transportation Inc (STI), which was formerly part of North American Van Lines (NAVL). STI provides a "white glove" service specifically for arcade/gaming equipment which is a favorite choice among enthusiasts and businesses alike. The machine is picked up and delivered via box truck or tractor trailor with a liftgate, and custom wrapped (by STI) during transit for protection. Transit times typically range from 7 to 14 business days, depending on the time of year (longer around holidays), distance, and sometimes logistics. |
Pickup and Personal Delivery
Pick-ups are welcome and encouraged! If you are within reasonable driving distance from Lutz, FL (33559).